How to Cancel a Non-Refundable Ticket

1. Ensure you cancel your ticket prior to departure (Tickets not changed or canceled prior to departure will have no remaining value)
2. Find Your Trip or Log In and go to My Trips
3. Select the trip you need to cancel
4. Select the ‘Need to Cancel?’ button
5. Select ‘Start Flight Cancellation’ and follow the steps

No Cancellation Fee

Cancellation fees are not applicable for the following tickets:

• Delta Main Cabin and above tickets for travel within the U.S., Puerto Rico and USVI
• Delta Main Cabin and above tickets for travel originating from the United States, Canada or the Caribbean to anywhere in the world (including flights operated by joint venture and codeshare partners)
• Basic Economy tickets are excluded

Cancellation Fees

If your ticket is not included in the No Cancellation Fees policy above (for example, Basic Economy tickets or tickets originating in Central or South America), then cancellation fees apply and start at $99 depending on your itinerary (subject to change – the applicable fee is listed in the Fare Rules for your ticket), and you will receive the remaining value of your ticket (after deduction of the cancellation fee) as an eCredit.* The expiration date of your eCredit will depend on the terms of your original ticket and any applicable waivers.

*For tickets issued for travel originating in Korea, tickets will be refunded to the original form of payment after deducting the cancellation fee. Check your ticket along with the Baggage & Travel Fees page to view any fees that may apply to your Basic Economy ticket depending on your origin city and destination. An eCredit will not be issued if the cancellation fee exceeds the ticket value.

How to Cancel a Refundable Ticket

1. Ensure you cancel your ticket prior to departure
2. Find Your Trip or Log In and go to My Trips
3. Select the flight you need to cancel
4. Click on the ‘Need to Cancel?' button
5. Select ‘Start Flight Cancellation’ and follow the steps

Refunds

If there is a flight cancellation or significant delay (>120 minutes), you will be rebooked on an alternative flight, or your ticket will be converted to an eCredit for future travel. However, in some instances, you may be eligible to request a refund* of any unused portion of your non-refundable ticket or for unused trip purchases if you choose not to travel. Please note that most tickets are nonrefundable and not all amenities are refundable; see their individual terms for details. Once submitted, we will do our best to process your request in a timely manner and update you on your refund eligibility.

If we have already canceled your flight, and you would like to request a refund to your original form of payment, please complete the Travel Disruption Refund Request form:

• If we have rebooked you on a new flight or your original flight was significantly delayed (>120 minutes) and you would like to cancel and request a refund, please do so within My Trips

Please note that we are unable to issue refunds for the following:

• Non-refundable tickets that have not experienced a flight cancellation or significant delay (> 120 minutes)
• Tickets purchased from third-party travel sites or agencies (please contact the agency first)
• Tickets already used for travel

While Delta’s Customer Service Plan excludes refunds for the categories outlined above, we’ve issued a global IT outage waiver to offer more flexibility to customers traveling July 19-28, 2024, who decide not to travel and would like to request a refund for the unflown portion of their ticket. Please review the waiver for details and eligibility.

Already submitted a refund request and would like to check the status of your case?

Reimbursements

If you incurred hotel, transportation and/or meal expenses due to a significant delay or cancellation that was within our control, please submit a reimbursement request. Once submitted, we will review your request, determine eligibility and update you on the status.

Please note that we are unable to reimburse the following:

• Air traffic control delays
• Weather delays
• Prepaid expenses
• Hotel expenses for stays outside of the city of disruption
• Delayed baggage expenses
• Alternative transportation to your final destination
• Lost wages
• Ticket costs for missed connections on other airlines
• Child or pet care
• Delta Sky Club® or other lounge fees

While Delta’s Customer Service Plan excludes reimbursement for the categories outlined above, we’ve issued a temporary reimbursement waiver for travel occurring July 19-28, 2024, to offer more flexibility to customers impacted by the global IT outage. Review the waiver for details of eligibility and reimbursable expenses.

24-Hour Risk-Free Cancellation Process

1. Find Your Trip or Log In and go to My Trips
2. Select the trip you need to cancel
3. Click the ‘Need to Cancel?' button
4. Select ‘Start Flight Cancellation’ and follow the steps
5. Receive a full refund, which will be automatically issued to your original form of payment

Delta will process the refund of your ticket when canceled within 24 hours of purchase, however, some banks or credit card issuers may initiate a hold of funds on your credit or debit card. We encourage you to contact your card issuer for their specific policies.

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